Technical FAQs

 

  1. What do I do if I receive a "500" error when accessing eRIA-IRB? (Answer)
     
  2. What browsers are supported? (Answer)
     
  3. How do I log in? (Answer)
     
  4. How do I log in if I am not on campus? (Answer)
     
  5. How do I enable JavaScript? (Answer)
     
  6. How do I clear my browser cache? (Answer)
     
  7. Why are some windows not opening? (Answer)
     
  8. How do I set my computer to allow pop-up windows? (Answer)

What if I received a 500 Error – Please take the following steps to address this issue:

  • Clear the cache in your browser
        o Cache is data that is collected in your web browser (examples are browsing history,
           download history, downloaded images and files, cookies).
        o For Internet Explorer, Firefox or Chrome, you can clear your cache by pressing Control-
           Shift-Delete on your keyboard.
        o For Safari choose the Safari menu option, then click Preferences, then click the Privacy
           tab, then choose Manage Website Data, then choose Remove All in the pop up window
           that appears.
        o We recommend that you clear your entire cache, meaning your entire history from the
           beginning of time.
     
  • Sometimes a 500 Error occurs because you have the wrong web address in your favorites.
    Please confirm that the URL in your Favorite is https://eria-irb.princeton.edu
     
  • Sometimes a 500 Error will occur when a user switches between Princeton wireless networks
    (examples are switching between “puwireless” and “eduroam”) and does not close the
    connection with eRIA when switching. Please log off when done using eRIA. I if this error
    occurs, please clear your cache and try logging in again. (Back to top)

What browsers are supported?

The following browsers are supported for the current release of InfoEd:

Windows

Macintosh

Microsoft :
Internet Explorer 11
Microsoft Edge 25,10586

Mozilla Firefox :
38.0.5 through 46.0.1
38.1.0 through 38.8.0

Google Chrome :
43.0.2357.124 through 51.0.2704.63

Apple Safari :
9 through 9.0.3
8.0.6 through 8.0.0
7.1.6 through 7.1.8

Mozilla Firefox :
38.0.5 through 46.0.1
38.1.0 through 38.8.0 ESR

Google Chrome :
43.0.2357.124 through 51.0.2704.63

(Back to top)

How do I log in?

  1. Make sure your workstation is connected to a network (Wi-Fi or Ethernet).   If you are outside of  the Princeton University Network, then you will also need to connect to the Princeton Network using the dual authentication process (More Information is available here)
     
  2. Open a supported browser.  (More information in available here)
     
  3. Ensure the browser allows pop-ups.  (More information is available here)
     
  4. Enable JavaScript in the browser.  (More information is available here and below)
     
  5. Navigate to the InfoEd URL (to be announced).
     
  6. On the Princeton University Central Authentication Service window, enter your Princeton NetID and Password.
     
  7. Click Login.
     
  8. Accept the DUO notification on your mobile device.(Back to top)

How do I log in if I am not on campus?

If you are off campus or otherwise not connected to the Princeton University network, to use eRIA you
must use a VPN connection.

  • If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.
     
  • To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at
    609-258-4357.
     
  • You can also go to the website remote.princeton.edu and download the VPN client.
        o Please choose “Install Connect Tunnel” if you are working on PC or Mac.
        o When you install the Connect Tunnel you will be prompted to reboot after installation.
        o You may be prompted to install Java, please install this if necessary.
        o Instructions for an iPad are HERE.

If you have any issues installing the Connect Tunnel, contact the OIT Support and Operations at
(609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu

Please remember for all off campus VPN connections you will be prompted to use Duo authentication.
Also remember when using a VPN connection there is no indication at log in time to indicate that a
Duo authentication is needed, but a Duo ping will be sent to your mobile device. (Back to top)

How do I enable JavaScript?

Follow these steps to enable JavaScript in your browser:

Mozilla Firefox

  1. In the address bar, type about.config and press Enter.
     
  2. Click "I'll be careful, I promise" if a warning message appears.
     
  3. In the search box, search for javascript.enabled.
     
  4. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".
     
  5. Click on the "Reload current page" button of the web browser to refresh the page.

Google Chrome

  1. On the web browser menu click on the "Customize and control Google Chrome" and select    "Settings".
     
  2. In the "Settings" section click on the "Show advanced settings..."
     
  3. Under the the "Privacy" click on the "Content settings...".
     
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
     
  5. Click on the "OK" button to close it.
     
  6. Close the "Settings" tab.
     
  7. Click on the "Reload this page"  button of the web browser to refresh the page.

Apple Safari

  1. On the web browser menu click on the "Edit" and select "Preferences".
     
  2. In the "Preferences" window select the "Security" tab.
     
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.
     
  4. Click on the "Reload the current page" button of the web browser to refresh the page.
     

Internet Explorer (9+)

  1. On web browser menu click the "Tools" icon and select "Internet Options".
     
  2. In the "Internet Options" window select the "Security" tab.
     
  3. On the "Security" tab click on the "Custom level..." button.
     
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.
     
  5. In the "Active Scripting" item select "Enable".
     
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".
     
  7. In the "Internet Options" window click on the "OK" button to close it.
     
  8. Click on the "Refresh" button of the web browser to refresh the page.

(Back to top)

How do I clear my browser cache?

Cache
is storage used by your web browser to accumulate information from the web pages you visit. By clearing your cache, your web browser can appear to respond more quickly to your web page requests. In some cases, the information on a web page may appear outdated since the browser is using information from the cache rather than retrieving the latest information from the web server.

Follow these steps to clear the cache in your browser:

On a Windows PC:

Google Chrome

  1. Click on the URL (or place the cursor in the URL box).
     
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).
     
  3. Check all of the check boxes, except for the Passwords checkbox.
     
  4. Click the Clear browsing data button.
     
  5. Click X on the Settings tab to close the window.

Mozilla Firefox

  1. Click on the URL (or place the cursor in the URL box).
     
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).
     
  3. Select Everything in the Time range to clear drop down box.
     
  4. Click the Clear Now button.  

Internet Explorer

  1. Click on the URL (or place the cursor in the URL box).
     
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).
     
  3. Check all checkboxes, except for the Preserve Favorites website data and Passwords which should not be checked.
     
  4. Click the Delete button.  

On an Apple Macintosh:

Apple Safari

  1. In the Safari menu bar, click the Safari option.
     
  2. Click the Clear History link.
     
  3. In the Clear drop-down menu, select the time range when you want to clear browsing data.
     
  4. Click the Clear History button.  
     
  5. Once you select Clear History you will see your original browser window is not open.

Google Chrome

  1. On the browser toolbar, click the Chrome menu icon.
     
  2. Select the More Tools link.
     
  3. Select the Clear browsing data link.
     
  4. In the data drop-down menu, select the time range where you want to clear browsing data.
     
  5. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
     
  6. Click the Clear Browsing Data button.  
     
  7. Once you select Clear Browsing Data you will see your original browser window is not open.

Mozilla Firefox

  1. In the Firefox menu bar, click the Firefox option.
     
  2. Select the Preferences link.
     
  3. Click the Privacy tab.
     
  4. Under the History heading, click the clear your recent history link.
     
  5. Select the Cache checkbox.
     
  6. Click the Clear Now button.  
     
  7. Once you select Clear Browsing Data you will see your original browser window is now open.

(Back to top)

Why are some windows not opening?  How do I set my computer to allow pop-up windows?

The InfoEd software opens new browser windows to display different data.  In order to do this you must allow pop-ups in the browser.  To allow pop-ups see the Princeton University Service Now Knowledge Base article here. (Back to top)