Frequently Asked Questions (FAQs)

Most Frequently Asked eRIA IRB Questions

I am getting an error message when I try to log in - why is this happening?

If you off campus you must use a VPN connection.
If you are not connected to the Princeton University network via a VPN connection, you will get an error indicating there is a “DNS error,” “DNS address cannot be found,” or you simply cannot connect.

If you are on campus and using puvisitor, you must use a VPN connection.
You will get an error indicating there is a “DNS error,” “DNS address cannot be found,” or you simply cannot connect.

If you are on campus, using a hardwired connection or connection to eduroam or puwireless, you do not need a VPN connection. 

 
To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at 609-258-4357.  
You can also go to the website remote.princeton.edu and download the VPN client.

  • Please choose “Install VPN Connect Tunnel” if you are working on PC or Mac.
  • When you install the VPN Connect Tunnel you will be prompted to reboot after installation.
  • You may be prompted to install Java, please install this if necessary by going to java.com.
  • Please name your connection “Princeton VPN.”
  • The server name is “remote.princeton.edu.”
  • Instructions for an iPad are HERE.

If you have any issues installing the VPN Connect Tunnel, contact the OIT Support and Operations at (609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu. They are available to help 24 hours a day.

Please remember for all off campus VPN connections you will be prompted to use Duo authentication. Also remember when using a VPN connection there is no indication at log in time to indicate that a Duo authentication is needed, but a Duo ping will be sent to your mobile device.

What do you do if you are not the PI and want to submit protocol?

PI Approval and how to obtain it for IRB submissions using eRIA-IRB. 

If you are the PI you would simply choose the answer “I am the PI and have read the above and agree to serve as the PI with the above obligations”.  When you choose this answer, Lock the form using the Locked checkbox, and click the Submit button in the submission package window, this submission will be routed directly to the IRB for review. 

If you are not the PI and the PI is willing to review submissions using eRIA, you would answer “I am not the PI”.  After you answer, another question will appear asking how you want to obtain PI Approval.  You would answer “Advance this submission to the PI”.   

You should then Lock the form using the Locked checkbox and that will take you to the submission package window.  When you click Submit, the submission will be sent to the PI via eRIA, the PI will receive an email indicating their action is required and this submission will appear in the Things to Do area of the home screen when the PI logs into eRIA.  (If the PI clicks on the link in the email that is sent, it will take them directly to the Task Assignment window and they will not see Things to Do.)

If you are not the PI and the PI wants to review your submission outside of eRIA, you would answer “I am not the PI”.  After you answer, another question will appear asking how you want to obtain PI Approval.  You would answer “Attach the signed PI approval and advance this submission to the IRB”.  

After you answer the second question, a pop up appears that allows you to print a PI Approval form.  Please see image below.  The pop up is circled in red. 

eRIA IRB PI Approval Image

Please note this image is the one visible on an IRB Application, you will see something that looks slightly different on a Modification form or a Continuing Review form. 

You should print out the PI Approval form and a PDF copy of your submission for your PI, ask the PI to review the PDF copy of the submission and sign the PI Approval form.  Then you upload the signed PI Approval form to eRIA.  (Pictures of the form taken with a cell phone are acceptable.)

To upload, the researcher would locate and click the upload button, image below…..

eRIA IRB Upload Button

….to upload the signed PI Approval form. 

You should then Lock the form using the Locked checkbox and that will take you to the submission package window.  When you click Submit, the submission will be sent directly to the IRB for review.

Technical FAQs

What do I do if I receive a "500" error when accessing eRIA-IRB?

Please follow the instructions below to clear the cache in your browser before you log into eRIA.  Open your browser and follow the instructions below.  For Firefox, you can clear your cache by pressing Control-Shift-Delete on your keyboard, then in the Clear All History box that appears please choose Time range to clear to “Everything” and in the Details box check all options. Then click Clear Now. For Chrome, you can clear your cache by pressing Control-Shift-Delete on your keyboard, then in the Clear browsing data box that appears choose Time range of All time, and check all of the options except Passwords.  Then click Clear Data.   For Internet Explorer, you can clear your cache by pressing Control-Shift-Delete on your keyboard, then click on all menu items except Preserve Favorites website data.  Then click Delete.  After the process finishes, close the browser (the cache does not clear unless you exit and restart the browser). For Safari choose the Safari menu option, then click Preferences, then click the Privacy tab, then choose Manage Website Data, then choose Remove All in the pop up window that appears. Then click Remove Now and then click Done.  Sometimes a 500 Error occurs because you have the wrong web address in your favorites. Please confirm that the URL in your Favorite is https://eria-irb.princeton.edu   Sometimes a 500 Error will occur when a user switches between Princeton wireless networks (examples are switching between “puwireless” and “eduroam”) and does not close the connection with eRIA when switching. Please log off when done using eRIA. I if this error occurs, please clear your cache and try logging in again. If you have any questions or concerns, please contact eria-irb@princeton.edu, or call us at 609-258-0865.

What browsers are supported

The following browsers are supported for the current release of InfoEd:

WINDOWS MACINTOSH

Microsoft:
Internet Explorer 11
Microsoft Edge 25, 10586

Apple Safari:
9 through 9.0.3
8.0.6 through 8.0.0
7.1.6 through 7.1.8
Mozilla Firefox:
38.0.5 through 46.0.1
38.1.0 through 38.8.0
Mozilla Firefox:
38.0.5 through 46.0.1
38.1.0 through 38.8.0 ESR
Google Chrome:
43.0.2357.124 through 51.0.2704.63
Google Chrome:
43.0.2357 through 51.0.2704.63

How do I log in?

  1. Make sure your workstation is connected to a network (Wi-Fi or Ethernet).   If you are outside of  the Princeton University Network, then you will also need to connect to the Princeton Network using the dual authentication process (More Information is available here)
  2. Open a supported browser.
  3. Ensure the browser allows pop-ups.
  4. Enable JavaScript in the browser.
  5. Navigate to the InfoEd URL (to be announced).
  6. On the Princeton University Central Authentication Service window, enter your Princeton NetID and Password.
  7. Click Login.
  8. Accept the DUO notification on your mobile device.

How do I log in if I am not on campus?

If you are off campus or otherwise not connected to the Princeton University network, to use eRIA you must use a VPN connection.

If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.  

To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at 609-258-4357.  
You can also go to the website remote.princeton.edu and download the VPN client.

  • Please choose “Install Connect Tunnel” if you are working on PC or Mac.
  • When you install the Connect Tunnel you will be prompted to reboot after installation.
  • You may be prompted to install Java, please install this if necessary.
  • Instructions for an iPad are HERE.


If you have any issues installing the Connect Tunnel, contact the OIT Support and Operations at (609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu

Please remember for all off campus VPN connections you will be prompted to use Duo authentication. Also remember when using a VPN connection there is no indication at log in time to indicate that a Duo authentication is needed, but a Duo ping will be sent to your mobile device.

How do I enable JavaScript

Follow these steps to enable JavaScript in your browser:

MOZILLA FIREFOX

  1. In the address bar, type about.config and press Enter.  
  2. Click "I'll be careful, I promise" if a warning message appears.   In the search box, search for javascript.enabled.  
  3. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".  
  4. Click on the "Reload current page" button of the web browser to refresh the page.


GOOGLE CHROME

  1. On the web browser menu click on the "Customize and control Google Chrome" and select    "Settings".  
  2. In the "Settings" section click on the "Show advanced settings..."  
  3. Under the the "Privacy" click on the "Content settings...".  
  4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".  
  5. Click on the "OK" button to close it.  
  6. Close the "Settings" tab.  
  7. Click on the "Reload this page"  button of the web browser to refresh the page.


APPLE SAFARI

  1. On the web browser menu click on the "Edit" and select "Preferences".  
  2. In the "Preferences" window select the "Security" tab.  
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.  
  4. Click on the "Reload the current page" button of the web browser to refresh the page.  


INTERNET EXPLORER (9+)

  1. On web browser menu click the "Tools" icon and select "Internet Options".  
  2. In the "Internet Options" window select the "Security" tab.  
  3. On the "Security" tab click on the "Custom level..." button.  
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.  
  5. In the "Active Scripting" item select "Enable".  
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".  
  7. In the "Internet Options" window click on the "OK" button to close it.  
  8. Click on the "Refresh" button of the web browser to refresh the page.

How do I clear my browser cache?

Cache is storage used by your web browser to accumulate information from the web pages you visit. By clearing your cache, your web browser can appear to respond more quickly to your web page requests. In some cases, the information on a web page may appear outdated since the browser is using information from the cache rather than retrieving the latest information from the web server. Follow these steps to clear the cache in your browser:

On a Windows PC:

GOOGLE CHROME

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Check all of the check boxes, except for the Passwords checkbox.  
  4. Click the Clear browsing data button.  
  5. Click X on the Settings tab to close the window.


MOZILLA FIREFOX

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Select Everything in the Time range to clear drop down box.  
  4. Click the Clear Now button.  


INTERNET EXPLORER

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Check all checkboxes, except for the Preserve Favorites website data and Passwords which should not be checked.  
  4. Click the Delete button.  


On an Apple Macintosh:

APPLE SAFARI

  1. In the Safari menu bar, click the Safari option.  
  2. Click the Clear History link.  
  3. In the Clear drop-down menu, select the time range when you want to clear browsing data.
  4. Click the Clear History button.    
  5. Once you select Clear History you will see your original browser window is not open.


GOOGLE CHROME

  1. On the browser toolbar, click the Chrome menu icon.  
  2. Select the More Tools link.  
  3. Select the Clear browsing data link.  
  4. In the data drop-down menu, select the time range where you want to clear browsing data.
  5. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
  6. Click the Clear Browsing Data button.    
  7. Once you select Clear Browsing Data you will see your original browser window is not open.


MOZILLA FIREFOX

  1. In the Firefox menu bar, click the Firefox option.  
  2. Select the Preferences link.  
  3. Click the Privacy tab.  
  4. Under the History heading, click the clear your recent history link.  
  5. Select the Cache checkbox.  
  6. Click the Clear Now button.    
  7. Once you select Clear Browsing Data you will see your original browser window is now open.

Why are some windows not opening?

The InfoEd software opens new browser windows to display different data.  In order to do this you must allow pop-ups in the browser.  To allow pop-ups see the Princeton University Service Now Knowledge Base article HERE.

How do I set my computer to allow pop-up windows?

To allow pop-ups see the Princeton University Service Now Knowledge Base article HERE.

eRIA IRB FAQs

How can I connect to eRIA IRB when I am not on campus?

If you are off campus or otherwise not connected to the Princeton University network, to use eRIA you
must use a VPN connection.

  • If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.
     
  • To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at
    609-258-4357.
     
  • You can also go to the website remote.princeton.edu and download the VPN client.
        o Please choose “Install Connect Tunnel” if you are working on PC or Mac.
        o When you install the Connect Tunnel you will be prompted to reboot after installation.
        o You may be prompted to install Java, please install this if necessary.
        o Instructions for an iPad are HERE.

If you have any issues installing the Connect Tunnel, contact the OIT Support and Operations at
(609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu

Please remember for all off campus VPN connections you will be prompted to use Duo authentication.
Also remember when using a VPN connection there is no indication at log in time to indicate that a
Duo authentication is needed, but a Duo ping will be sent to your mobile device.

  • If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.

What do I do when I receive a 500 error?

Clear the cache in your browser:

  • Cache is data that is collected in your web browser (examples are browsing history, download history, downloaded images and files, cookies).
  • FOR INTERNET EXPLORER, FIREFOX OR CHROME, you can clear your cache by pressing Control-Shift-Delete on your keyboard.
  • FOR SAFARI choose the Safari menu option, then click Preferences, then click the Privacy tab, then choose Manage Website Data, then choose Remove All in the pop up window that appears.
  • We recommend that you CLEAR YOUR ENTIRE CACHE, meaning your entire history from the beginning of time.

Sometimes a 500 Error occurs because you have the wrong web address in your favorites. Please confirm that the URL in your Favorite is https://eria-irb.princeton.edu

Sometimes a 500 Error will occur when a user switches between Princeton wireless networks (examples are switching between “puwireless” and “eduroam”) and does not close the connection with eRIA when switching. Please log off when done using eRIA. I if this error occurs, please clear your cache and try logging in again.

How can I add or delete research personnel through the modification process?

These steps may be performed by any Research Personnel named on the protocol:

  1. Find the protocol using QUICK FIND.  Hover over the protocol number and choose CREATE NEW MODIFICATION. This will open a new Modification submission, and will open up the Modification submission package window.
  2. Click on the PERSONNEL MENU option on the left side of the screen.
  3. Then add the new Research Personnel by clicking the ADD button that is in the blue bar on the right side of the screen.
  4. If you want to remove Research Personnel no longer associated with the study, remove them by clicking REMOVE next to their name on the right side of their name.
  5. Click SAVE, and you changes will now be reflected in the IRB Application that is associate with this Modification submission that you created with Step 1 of these instructions.

When you are finished with the above, you would then have to complete the Modification submission and submit it.

My Sponsor doesn’t appear in the eRIA IRB Application, what do I do?

Send an email: coeus_help@princeton.edu. The subject line of the email should be “Adding a Sponsor for an IRB submission”. In the email, please include the name, address, phone number and email address of the sponsor and whether the sponsor is a Federally funded entity. Once the sponsor is added to the Coeus database, it will take one day for the eRIA system to be updated with that information.

When do I start using the new eRIA IRB on-line protocol submission system?

Starting on July 25, 2017 All new IRB submissions are must be entered in the electronic system

My study is approved. Do I have to use eRIA?

Yes, as of July 25, 2017, eRIA is required to submit all new studies. Training resources can be found at eRIA Help Guides.  eRIA trainers can also prove one-on-one assistance if you like.

Why can't I see a protocol when I search for it?

You may not have been named as Research Personnel on the protocol. Please contact your PI to see if you have been named as Research Personnel, and if you haven’t, please have your PI submit a Modification to get you added to the protocol as Research Personnel.

How can I share my protocol with someone who is not named as a Research Personnel on the protocol?

Find your protocol using Quick Find. Once you have found it, hover over the protocol number and choose the option “Forward”. Then you will see an Compose Email window, this will allow you to send a read only version of your IRB Application to anyone who can log onto the Princeton University network.

How can I designate who will receive correspondence that is associated with the protocol?

Please use the field in Section C. Research Personnel that is labeled “Role in Research”.   Please add the description “Primary Contact for IRB” in the Role in Research field. Also, please check the flag “Email Communication” in Section C as well.   Email Communications should be checked for the primary contact and also anyone who wishes to be cc’ed on emails that are directed towards the primary contact. If you don’t designate the person, the IRB will not include them in the correspondence.

I want to submit a Modification but I don't see that as an option when I hover over my protocol number and then choose "Create New."  Why can't I create a new Modification?

Please check to see if there is a Modification that has already been submitted to the IRB but not yet reviewed that is associated with your protocol. Once you have submitted a Modification you cannot submit another until the IRB makes a decision on the one that is currently being reviewed.

I started filling out an IRB Application, I saved it, and now I can't find it.  How can I find my protocol?

There are a couple different ways you can find it, if you remember your protocol number or the title you gave it, then you can type either of those into Quick Find that appears on the top right hand side of the Home screen. You can also click the “Search For Items” menu option and then search by PI, or your name. Click on the word Human Protocol, then you will see the Available fields to search by. Please note that Record Number = Protocol Number and Record Personnel will search through anyone who is currently named as Research Personnel in the IRB Application.

What happens to Minimal Risk Studies/approved prior to July 25, 2017?

Researchers with approved IRB protocols that are deemed Minimal Risk, may choose to use the electronic system at the time of the next submission, or they may continue submitting paper based modifications, continuing reviews, closures, and reportable new information submissions to the IRB for the life of the study. Please contact the IRB Office for paper forms.

What happens to Greater Than Minimal Risk Studies approved prior to July 25, 2017?

Researchers with approved protocols deemed Greater Than Minimal Risk must use the electronic system for all submissions associated with the approved protocol or at the time of the first continuing review, whichever comes first.

Project Information

What is eRIA?

eRIA is the Princeton University name for a suite of electronic management systems supporting Research Integrity and Assurance (RIA). The first of these systems will support the IRB, however future enhancements will include support for the IACUC and Biosafety committees.

What is eRIA IRB?

eRIA IRB (Institutional Review Board) is based on software developed by InfoEd GlobalTM  that has been configured to meet the needs of the Princeton IRB. The application provides electronic forms, customizable workflows and reporting features; and stores IRB data in a secure database hosted onsite at the University. The InfoEd suite is used at many top academic intuitions to manage their research administration needs. For more information see the InfoEd Global website

What is eRIA IRB?

eRIA IRB (Institutional Review Board) is based on software developed by InfoEd GlobalTM  that has been configured to meet the needs of the Princeton IRB. The application provides electronic forms, customizable workflows and reporting features; and stores IRB data in a secure database hosted onsite at the University. The InfoEd suite is used at many top academic intuitions to manage their research administration needs. For more information see the InfoEd Global website

When is the eRIA IRB system expected to be available to researchers?

eRIA will be on-line for use July 25, 2017.

Will all new IRB submissions have to go through the new system?

Starting on July 25, all new protocols must go through the electronic system.   

Researchers with approved IRB protocols that are deemed Minimal Risk, may choose to use the electronic system at the time of the next submission, or they may continue submitting paper based modifications, continuing reviews, closures, and reportable new information submissions to the IRB for the life of the study.  Researchers with approved protocols deemed Greater Than Minimal Risk must use the electronic system for all submissions associated with the approved protocol or at the time of the first continuing review, whichever comes first.

Who is responsible for this project?

This project is sponsored by the Office of the Dean for Research and Research Integrity & Assurance.   The project sponsor is Stuart Leland, Director, Research Integrity and Assurance.

What is the process from application submission through approval?

eRIA provides a single, integrated, collaborative system that contains all elements needed for protocol submissions through approval and monitoring.

In the eRIA system, RESEARCHERS complete and send their protocol applications to their PIs, receive feedback comments, modify their protocol applications and re-send to PIs for IRB submission.
 

  • Principal Investigators (PI) are the communications conduit between researchers and the IRB and will maintain the legal responsibilities associated with the designation of PI. PIs submit their study applications in eRIA, review and submit student/researcher applications, and respond to IRB decisions throughout the review cycle
  • eRIA prompts IRB Administrators to perform several reviews throughout the process. In eRIA they can add comments and additional reviewers, send the application back to the PI if necessary, and determine whether to approve a submission or send it on for full board review. They prepare full board meeting agendas, upload meeting notes, and send them out to Board Members using eRIA. IRB Administrators are the communications hub between PIs and IRB Board Members.
  • In eRIA, IRB Board Members review full board protocol applications in preparation for IRB board meetings, read and add comments, make determinations/suggestions, receive full board meeting agendas and have access to meeting minutes after the meetings.