Frequently Asked Questions (FAQs)

Most Frequently Asked eRIA Questions

I am getting an error message when I try to log in - why is this happening?

If you off-campus you must use a VPN connection.
If you are not connected to the Princeton University network via a VPN connection, you will get an error indicating there is a “DNS error,” “DNS address cannot be found,” or you simply cannot connect.

If you are on campus and using puvisitor, you must use a VPN connection.
You will get an error indicating there is a “DNS error,” “DNS address cannot be found,” or you simply cannot connect.

If you are on campus, using a hardwired connection or connection to eduroam or puwireless, you do not need a VPN connection. 

 
To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at 609-258-4357.  
You can also go to the work continuity website for help and information on installing VPN software on your device or accessing protected applications via the GlobalProtect Web Portal.

If you have any issues installing the VPN Connect Tunnel, contact the OIT Support and Operations at (609) 258-4357 (8-HELP) 6am-midnight, 7 days a week, or e-mail: helpdesk@princeton.edu

Please remember for all off-campus VPN connections you will be prompted to use Duo authentication. Also, remember when using a VPN connection there is no indication at login time to indicate that a Duo authentication is needed, but a Duo ping will be sent to your mobile device.

What do you do if you are not the PI and want to submit protocol?

PI Approval and how to obtain it for submissions using eRIA. 

If you are the PI you would simply choose the answer “I am the PI and have read the above and agree to serve as the PI with the above obligations”.  When you choose this answer, Lock the form using the Locked checkbox, and click the Submit button in the submission package window, this submission will be routed directly to the IRB for review. 

If you are not the PI and the PI is willing to review submissions using eRIA, you would answer “I am not the PI”.  After you answer, another question will appear asking how you want to obtain PI Approval.  You would answer “Advance this submission to the PI”.   

You should then Lock the form using the Locked checkbox and that will take you to the submission package window.  When you click Submit, the submission will be sent to the PI via eRIA, the PI will receive an email indicating their action is required and this submission will appear in the Things to Do area of the home screen when the PI logs into eRIA.  (If the PI clicks on the link in the email that is sent, it will take them directly to the Task Assignment window and they will not see Things to Do.)

If you are not the PI and the PI wants to review your submission outside of eRIA, you would answer “I am not the PI”.  After you answer, another question will appear asking how you want to obtain PI Approval.  You would answer “Attach the signed PI approval and advance this submission to either the IRB or IACUC”.  

After you answer the second question, a pop up appears that allows you to print a PI Approval form.  Please see image below.  The pop up is circled in red. 

eRIA IRB PI Approval Image

Please note: This image is the one visible on an Application, you will see something that looks slightly different on a Modification form or a Continuing Review form. 

You should print out the PI Approval form and a PDF copy of your submission for your PI, ask the PI to review the PDF copy of the submission and sign the PI Approval form.  Then you upload the signed PI Approval form to eRIA.  (Pictures of the form taken with a cell phone are acceptable.)

To upload, the researcher would locate and click the upload button, image below…..

eRIA IRB Upload Button

….to upload the signed PI Approval form. 

You should then Lock the form using the Locked checkbox and that will take you to the submission package window.  When you click Submit, the submission will be sent directly to the IRB or IACUC for review.

Technical FAQs

What do I do if I receive a "500" error when accessing eRIA

Please follow the instructions below to clear the cache in your browser before you log into eRIA.  Open your browser and follow the instructions below. 

For Firefox, press Control-Shift-Delete on your keyboard; in the Clear Recent History box that appears select Time range to clear and select “Everything”; in the History box check all options and click OK.

For Chrome, press Control-Shift-Delete on your keyboard, then in the Clear browsing data box that appears select Advanced; choose Time range > All time, and check all of the options except Passwords. Click Clear Data.  

For Internet Explorer, press Control-Shift-Delete on your keyboard, then click on all menu items except Preserve Favorites website data. Click Delete.  After the process finishes, close the browser (the cache does not clear unless you exit and restart the browser).

For Safari choose the Safari menu option, click Preferences, select the Privacy tab, then choose Manage Website Data. Choose Remove All in the pop-up window that appears. Click Remove Now and Done

A 500 Error can occur because the wrong web address is captured in your favorites. Confirm that the URL in your Favorite is https://eria.princeton.edu

A 500 Error may also occur when a user switches between Princeton wireless networks (examples are switching between “puwireless” and “eduroam”) and the connection with eRIA is not closed when switching. Please log off when done using eRIA. If this error occurs, please clear your cache and try logging in again. If you have any questions or concerns, please contact eria-irb@princeton.edu, or call us at 609-258-0865.

What browsers are supported

The following browsers are supported for the current release of InfoEd:

WINDOWS MACINTOSH

Microsoft:
Internet Explorer 11
Microsoft Edge 25, 10586

Apple Safari:
9 through 9.0.3
8.0.6 through 8.0.0
7.1.6 through 7.1.8
Mozilla Firefox:
38.0.5 through 46.0.1
38.1.0 through 38.8.0
Mozilla Firefox:
38.0.5 through 46.0.1
38.1.0 through 38.8.0 ESR
Google Chrome:
43.0.2357.124 through 51.0.2704.63
Google Chrome:
43.0.2357 through 51.0.2704.63
How do I log in?
  1. Make sure your workstation is connected to a network (Wi-Fi or Ethernet).   If you are outside of  the Princeton University Network, then you will also need to connect to the Princeton Network using the dual authentication process
  2. Open a supported browser.
  3. Ensure the browser allows pop-ups.
  4. Enable JavaScript in the browser.
  5. Navigate to the eRIA URL (eria.princeton.edu).
  6. On the Princeton University Central Authentication Service window, enter your Princeton NetID and Password.
  7. Click Login.
  8. Accept the DUO notification on your mobile device.
How do I log in if I am not on campus?

If you are off campus or otherwise not connected to the Princeton University network, to use eRIA you must use a VPN connection.

If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.  

To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at 609-258-4357.  
You can also go to the website remote.princeton.edu and download the VPN client.

  • Please choose “Install Connect Tunnel” if you are working on PC or Mac.
  • When you install the Connect Tunnel you will be prompted to reboot after installation.
  • You may be prompted to install Java, please install this if necessary.
  • Instructions for an iPad are HERE.


If you have any issues installing the Connect Tunnel, contact the OIT Support and Operations at (609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu

Please remember for all off campus VPN connections you will be prompted to use Duo authentication. Also remember when using a VPN connection there is no indication at log in time to indicate that a Duo authentication is needed, but a Duo ping will be sent to your mobile device.

How do I enable JavaScript

Follow these steps to enable JavaScript in your browser:

MOZILLA FIREFOX

  1. In the address bar, type about.config and press Enter.  
  2. Click "I'll be careful, I promise" if a warning message appears.   In the search box, search for javascript.enabled.  
  3. Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double-click the preference) to change the value from "false" to "true".  
  4. Click on the "Reload current page" button of the web browser to refresh the page.


GOOGLE CHROME

  1. On the web browser menu (3 vertical dots in the top-right corner) click on the "Settings"  
  2. In the"Privacy and security" section click on "Site settings"  
  3. Scroll down to "Content" 
  4. Click on  "JavaScript" and select "Allowed (recommended)"  
  5. Click on the "X" on the right side of the browser tab to save your settings and close the tab  


APPLE SAFARI

  1. On the web browser menu click on the "Edit" and select "Preferences".  
  2. In the "Preferences" window select the "Security" tab.  
  3. In the "Security" tab section "Web content" mark the "Enable JavaScript" checkbox.  
  4. Click on the "Reload the current page" button of the web browser to refresh the page.  


INTERNET EXPLORER (9+)

  1. On web browser menu click the "Tools" icon and select "Internet Options".  
  2. In the "Internet Options" window select the "Security" tab.  
  3. On the "Security" tab click on the "Custom level..." button.  
  4. When the "Security Settings - Internet Zone" dialog window opens, look for the "Scripting" section.  
  5. In the "Active Scripting" item select "Enable".  
  6. When the "Warning!" window pops out asking "Are you sure you want to change the settings for this zone?" select "Yes".  
  7. In the "Internet Options" window click on the "OK" button to close it.  
  8. Click on the "Refresh" button of the web browser to refresh the page.
How do I clear my browser cache?

Cache is storage used by your web browser to accumulate information from the web pages you visit. By clearing your cache, your web browser can appear to respond more quickly to your web page requests. In some cases, the information on a web page may appear outdated since the browser is using information from the cache rather than retrieving the latest information from the web server. Follow these steps to clear the cache in your browser:

On a Windows PC:

GOOGLE CHROME

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Check all of the check boxes, except for the Passwords checkbox.  
  4. Click the Clear browsing data button.  
  5. Click X on the Settings tab to close the window.


MOZILLA FIREFOX

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Select Everything in the Time range to clear drop down box.  
  4. Click the Clear Now button.  


INTERNET EXPLORER

  1. Click on the URL (or place the cursor in the URL box).  
  2. Press CRTL+SHIFT+DELETE (three keys at the same time).  
  3. Check all checkboxes, except for the Preserve Favorites website data and Passwords which should not be checked.  
  4. Click the Delete button.  


On an Apple Macintosh:

APPLE SAFARI

  1. In the Safari menu bar, click the Safari option.  
  2. Click the Clear History link.  
  3. In the Clear drop-down menu, select the time range when you want to clear browsing data.
  4. Click the Clear History button.    
  5. Once you select Clear History you will see your original browser window is not open.


GOOGLE CHROME

  1. On the browser toolbar, click the Chrome menu icon.  
  2. Select the More Tools link.  
  3. Select the Clear browsing data link.  
  4. In the data drop-down menu, select the time range where you want to clear browsing data.
  5. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
  6. Click the Clear Browsing Data button.    
  7. Once you select Clear Browsing Data you will see your original browser window is not open.


MOZILLA FIREFOX

  1. In the Firefox menu bar, click the Firefox option.  
  2. Select the Preferences link.  
  3. Click the Privacy tab.  
  4. Under the History heading, click the clear your recent history link.  
  5. Select the Cache checkbox.  
  6. Click the Clear Now button.    
  7. Once you select Clear Browsing Data you will see your original browser window is now open.
Why are some windows not opening?

The eRIA software often opens "pop-up" windows to display data.  You must enable pop-up windows in your browser to ensure you are able to view these "pop-ups".  To enable "pop-ups" see the Princeton University Service Now Knowledge Base article HERE.

How do I set my computer to allow pop-up windows?

To allow pop-ups see the Princeton University Service Now Knowledge Base article HERE.

eRIA FAQs

How can I connect to eRIA when I am not on campus?

If you are off campus or otherwise not connected to the Princeton University network, to use eRIA you
must use a VPN connection.

  • If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.
     
  • To set up a VPN connection you can call the Support and Operations hotline (OIT Support) at
    609-258-4357.
     
  • You can also go to the website remote.princeton.edu and download the VPN client.
        o Please choose “Install Connect Tunnel” if you are working on PC or Mac.
        o When you install the Connect Tunnel you will be prompted to reboot after installation.
        o You may be prompted to install Java, please install this if necessary.
        o Instructions for an iPad are HERE.

If you have any issues installing the Connect Tunnel, contact the OIT Support and Operations at
(609) 258-4357 (8-HELP) or e-mail: helpdesk@princeton.edu

Please remember for all off campus VPN connections you will be prompted to use Duo authentication.
Also remember when using a VPN connection there is no indication at log in time to indicate that a
Duo authentication is needed, but a Duo ping will be sent to your mobile device.

  • If you are not connected to the Princeton University network via a VPN connection, you might get an error indicating there is a “DNS error”, “DNS address cannot be found” or you simply cannot connect.
What do I do when I receive a 500 error?

Clear the cache in your browser:

  • Cache is data that is collected in your web browser (examples are browsing history, download history, downloaded images and files, cookies).
  • FOR INTERNET EXPLORER, FIREFOX OR CHROME, you can clear your cache by pressing Control-Shift-Delete on your keyboard.
  • FOR SAFARI choose the Safari menu option, then click Preferences, then click the Privacy tab, then choose Manage Website Data, then choose Remove All in the pop up window that appears.
  • We recommend that you CLEAR YOUR ENTIRE CACHE, meaning your entire history from the beginning of time.

Sometimes a 500 Error occurs because you have the wrong web address in your favorites. Please confirm that the URL in your Favorite is https://eria-irb.princeton.edu

Sometimes a 500 Error will occur when a user switches between Princeton wireless networks (examples are switching between “puwireless” and “eduroam”) and does not close the connection with eRIA when switching. Please log off when done using eRIA. I if this error occurs, please clear your cache and try logging in again.

How can I add research personnel through the modification process?

These steps may be performed by any Research Personnel named on the protocol:

1. Find the protocol using QUICK FIND.  Hover over the protocol number and choose CREATE NEW AMENDMENT. This will open a new Amendment submission.

2. Click on the PERSONNEL MENU option on the left side of the screen.

3. Then add the new Research Personnel by clicking the Add Personnel ink.

4. Click SAVE, and your changes will now be reflected in the Application that it is associated with this Amendment submission that you created with Step 1 of these instructions.

When you are finished with the above, you would then have to complete the Amendment submission and submit it.

**Removal of personnel can only be done by RIA administrative staff. To remove research personnel no longer associated with the study, please request removal in the Amendment and list the names of the personnel who need to be removed.

My Sponsor doesn’t appear in the eRIA Application, what do I do?

Send an email: coeus_help@princeton.edu. The subject line of the email should be “Adding a Sponsor for an eRIA submission”. In the email, please include the name, address, phone number and email address of the sponsor and whether the sponsor is a Federally funded entity. Once the sponsor is added to the Coeus database, it will take one day for the eRIA system to be updated with that information.

Why can't I see a protocol when I search for it?

You may not have been named as Research Personnel on the protocol. Please contact your PI to see if you have been named as Research Personnel, and if you haven’t, please have your PI submit a Modification to get you added to the protocol as Research Personnel.

How can I share my protocol with someone who is not named as a Research Personnel on the protocol?

Find your protocol using Quick Find. Once you have found it, click on the protocol number.  This will open up the  Application.  From the options shown, choose “view” and then choose “initial application.”  If you have approved amendments, please click on the most recently-approved amendment to access the current version of the Application.  Once the Application appears, choose “View PDF” from the top navigation menu.  You can then email the .pdf of the application to whomever you choose.

How can I designate who will receive correspondence that is associated with the protocol?

Please use the field in Section C. Research Personnel that is labeled “Role in Research.”   Please add the description “Primary Contact for IRB or IACUC” in the Role in Research field. Also, please check the flag “Email Communication” in Section C as well.   Email Communications should be checked for the primary contact and also anyone who wishes to be cc’ed on emails that are directed towards the primary contact. If you don’t designate the person, they will not be included in the correspondence.

I want to submit an Amendment but I don't see that as an option when I hover over my protocol number and then choose "Create New."  Why can't I create a new Amendment?

Please check to see if there is an Amendment that has already been submitted but not yet reviewed that is associated with your protocol. Once you have submitted an Amendment you cannot submit another until a decision has been made on the one that is currently being reviewed.

I started filling out an Application, I saved it, and now I can't find it.  How can I find my protocol?

There are a couple different ways you can find it, if you remember your protocol number or the title you gave it, then you can type either of those into Quick Find that appears on the top right hand side of the Home screen. You can also click the “Search For Items” menu option and then search by PI, or your name. Click on the word Human Protocol or IACUC Protocol, then you will see the Available fields to search by. Please note that Record Number = Protocol Number and Record Personnel will search through anyone who is currently named as Research Personnel in the Application.

Project Information

What is eRIA?

eRIA is the Princeton University name for the suite of electronic management systems (EMS) supporting Research Integrity and Assurance (RIA), hence eRIA, and implemented to help reduce investigator burden.

The first of these systems, eRIA-IRB, launched in July 2017, supports the IRB, the second, eRIA-IACUC (launching August 2020) will include support for the IACUC, and finally, the Biosafety committee module (eRIA-IBC) will launch early in 2021.

eRIA is based on software developed by InfoEd GlobalTM and has been configured to meet the needs of Princeton University. The application provides electronic forms, customizable workflows and reporting features, and stores data in a secure database hosted onsite at the University. The InfoEd suite is used at many top academic institutions to manage their research administration needs. 

What is the process from application submission through approval?

eRIA provides a single, integrated, collaborative system that contains all elements needed for protocol submissions through approval and monitoring.

In the eRIA system, RESEARCHERS complete and send their protocol applications to their PIs, receive feedback comments, modify their protocol applications and re-send to PIs for IACUC or IRB submission.
 

  • Principal Investigators (PI) are the communications conduit between researchers and the IRB and IACUC and will maintain the legal responsibilities associated with the designation of PI. PIs submit their study applications in eRIA, review and submit student/researcher applications, and respond to IACUC and IRB decisions throughout the review cycle
  • eRIA prompts IACUC and IRB Administrators to perform several reviews throughout the process. In eRIA they can add comments and additional reviewers, send the application back to the PI if necessary, and determine whether to approve a submission or send it on for full board review. They prepare full board meeting agendas, upload meeting notes, and send them out to Board Members using eRIA. IACUC and IRB Administrators are the communications hub between PIs and Board Members.
  • In eRIA, Board Members review full board protocol applications in preparation for board meetings, read and add comments, make determinations/suggestions, receive full board meeting agendas and have access to meeting minutes after the meetings.